Operations Manager

New York, United States | Internal | Full-time | Partially remote

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COMPANY OVERVIEW

Acquis is proud to be consistently recognized as a leading management consulting firm. These accolades validate our core values and commitment to excellence. Acquis is a global consulting firm specializing in strategy and implementation. We help ambitious organizations solve business challenges that enable sustainable growth and healthy efficiency. We do this by not just designing strategies but also putting them to work.   

POSITION OVERVIEW

As Operations Manager, you will support Operations and People Ops programs including but not limited to company communications, reporting, employee onboarding, employee experience, recruiting, performance and talent management, productivity and training and development. This role reports directly to the Chief Operating Officer and will also work closely with our People Ops Director.

One of our core values is “People First”.  Accordingly, we have created a “second family” environment where each individual has an opportunity and obligation to contribute to our shared success. We measure this success not only through our delivery excellence but through the satisfaction of the people that work here.  We believe that we have created a unique environment that balances autonomy with responsibility, offering the ability to learn by doing while providing a careful balance of oversight. Acquis is a learning organization that is built on the premise that our employees can add value from day one.  

Our internal team partners with all areas of the company to help support our people and build our organization. This will include working with the recruitment coordinator to source the best talent, crafting communications, organizing key information and ensuring all important processes and procedures are followed.  

The ideal candidate must be an excellent communicator, detail-oriented and someone who is prepared to both ideate and turn those ideas into a reality.  They will thrive in an entrepreneurial, results-oriented, growing business environment.

 

SCOPE AND RESPONSIBILITIES

In this role, activities can include, but are not limited to: 

Communications: 

  • Drafting corporate communications, sales updates and organizing company-wide meetings

 Data & Reporting:

  • Generating reports for leadership team review, including sales, utilization and end of year reporting
  • Providing useful data to help guide decision making and allow the company to learn from the data and scale effectively and efficiently

Recruiting:

  • Generating recruiting reports and working with the Recruiting Coordinator to align on company recruiting needs and liaise with the key business owners for each position. Will also occasionally help with the recruiting process

Employee Development/Retention:

  • Facilitating onboarding activities to ensure new hires are integrated into the company and culture seamlessly
  • Helping design and implement recurring training programs
  • Administering key programs related to employee experience including our Performance Management Program, awards/contests, celebrating life events, rewards and recognition
  • Assisting with culture team planning, including organizing company trips and mid-year/annual corporate events
  • Helping with mentor program assignment and tracking

Project Management:

  • Assisting with end of year planning activities throughout the organization (budgeting, goals)
  • Working with team leads to update our internal Wiki
  • Assisting with policy updates as necessary (e.g. policies related to COVID-19, updates to the Wiki to integrate new policies)
  • Creating SOWs/contracts as needed
  • Assisting with new project rollouts as necessary (e.g. new system rollout)

 

EDUCATION

  • Bachelor’s degree in Business Administration or related field preferred


LOCATION

The majority of the work can be performed remotely, however, travel to New York and/or other locations will be required at times (these are typically scheduled well in advance)

 

SKILLSET AND EXPERIENCE

Preferred professional backgrounds include but are not limited to:

  • Experience in a consulting or internal-consultant role, working in a fast-paced environment
  • The ability to learn and effectively use a variety of software
  • Excellent verbal and written communication skills
  • Excellent interpersonal and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Excellent Excel capabilities
  • PowerPoint skills highly preferred
  • Ability to be discreet and maintain confidentiality
  • Comfort in and willingness to participate in video calls
  • Strong analytical and problem-solving skills
  • Ability and desire to work as a team with a results-driven approach
  • Ability to work independently in a virtual environment and thrive in a fast-paced company with ever-changing priorities
  • Strong project management ability while demonstrating attention to detail
  • Proven passion for organizing events and helping people
  • Ability to act with integrity, professionalism and maintain confidentiality
  • Proficient with Microsoft Office Suite or related software
  • Proficiency with or the ability to quickly learn the organization’s internal systems (e.g. Kimble, Salesforce, Talent management systems, DocuSign, Lattice)

 

PERSONAL ATTRIBUTES

  • Well-rounded – wide range of interests and an exceptional work ethic
  • Positive – upbeat outlook on work and career
  • Adaptive – varied skill set that can fit into a variety of situations
  • Quick-learning – high comfort-level with non-repetitive projects and new challenges
  • Results-oriented – exceptional ability to excel in a small organization (e.g., independent, motivated, proactive)
  • Customer-focused – mental agility to multi-task in a fast-paced environment
  • Quick-thinking – strategic thinking that delivers results
  • Flexible – resilient interpersonal talents and poise to manage change
  • Collaborative – intuitive team player who can collaborate and communicate